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831 NW Council Dr, Suite 100
Gresham, Oregon 97030

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Frequently Asked Questions  About Registration

  Do I need to have a scheduled appointment to be seen?
No. Our goal is to accommodate every patient, regardless of whether or not they have a scheduled appointment. Occasionally, however, walk-in patients may experience a short wait until they can be fit into the schedule.

  How do I know which admitter to go to when I come into the lobby? Do some of them register patients exclusively for the medical clinic or radiology?
Whether you are coming in for a radiology procedure or an appointment with a physician, any of the patient service representatives in our admitting department can assist you.

  Why do I need to pay my deductible and/or co-pay at the time of service?
Insurance companies require that copays be paid prior to service. Adventist Medical Center (AMC) also requires deductibles to be paid at the time of service.

  Why do you need my insurance card?
We require proof of insurance for each visit to ensure that patients are registered with the correct group and subscriber ID numbers. The accuracy of this information is essential, as it helps us to verify patient eligibility and ensure timely, accurate billing to the insurance company.

  Why do you photocopy my insurance card every time  I come in?
Photocopying your insurance card helps our insurance verifiers and billing office stay current with any changes or updates to your insurance that might affect the processing of your claim.

  Why do I need to sign the Conditions of Registration (COR)?
AMC requires all patients to sign the COR for each visit. The COR explains the patient's rights and responsibilities, including financial obligations. It also contains the Notice of Privacy Practices, which is required by HIPAA.

  I do not want people in the lobby to hear my personal information. Is there a way to avoid this?
Yes. Our admitting department has two privacy offices where patients can check in for their radiology exams.

  Ever since I've been on Medicare, I have to answer a questionnaire each time I register for inpatient or outpatient services. Can't you use my answers from previous visits?
Medicare regulations require that we go over the questionnaire with our patients at each visit.

   

 
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