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Frequently Asked Questions About
Registration
What is involved in the scheduling and registration process?
Either you or your physician’s office will call Patient Scheduling to set up an appointment. They will ask you a few questions in order to accurately set up your appointment. A day or two before your exam you will be called by Patient Registration to “pre-register”. This helps speed up the check-in process when you arrive at our office. When you come on the day of your exam, you may be asked a few more questions, and we will need to make a copy of your insurance card. Accurate information is necessary to ensure that we’ll send the results to the correct physician, that we’ll be able to reach you if we have any questions, and that you will be billed correctly for your exam.
Do I need to have a scheduled appointment to be seen?
No. Our goal is to accommodate every patient, regardless of
whether or not they have a scheduled appointment. Occasionally,
however, walk-in patients may experience a short wait until they can
be fit into the schedule.
How do I know which admitter to go to when I come into the
lobby? Do some of them register patients exclusively for the medical
clinic or radiology?
Whether you are coming in for a
radiology procedure or an appointment with a physician, any of the patient service representatives in our
admitting department can assist you.
Why do I need to pay my deductible and/or co-pay at the time
of service?
Insurance companies require that copays be paid prior to
service. Adventist Medical Center (AMC) also requires deductibles to
be paid at the time of service.
Will I be told before I have my exam what my cost will be?
In most cases we will prepare an estimate of your cost after insurance, if applicable. To ensure that your estimate will be ready upon your arrival, please call
503-489-2600 with your insurance information and specifically request this service. Convenient
and simple payment plans are also available through our billing department.
Why do you need my insurance card?
We require proof of insurance for each visit to ensure that
patients are registered with the correct group and subscriber ID
numbers. The accuracy of this information is essential, as it helps us
to verify patient eligibility and ensure timely, accurate billing to
the insurance company.
Why do you photocopy my insurance card every time I come in?
Photocopying your insurance card helps our insurance
verifiers and billing office stay current with any changes or updates
to your insurance that might affect the processing of your claim.
Why do I need to sign the Conditions of Registration (COR)?
AMC requires all patients to sign the COR for each visit. The
COR explains the patient's rights and responsibilities, including financial
obligations. It also contains the Notice of Privacy Practices, which
is required by HIPAA.
I do not want people in the lobby to hear my personal
information. Is there a way to avoid this?
Yes. Our admitting department has two privacy offices where
patients can check in for their radiology exams.
Ever since I've been on Medicare, I have to answer a
questionnaire each time I register for inpatient or outpatient
services. Can't you use my answers from previous visits?
Medicare regulations require that we go over the
questionnaire with our patients at each visit.
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