What is involved in the scheduling and registration process?
Either you or your physicians office will call Patient Scheduling to set up an appointment. They will ask you a few questions in order to accurately set up your appointment. A day or two before your exam you will be called by Patient Registration to pre-register. This helps speed up the check-in process when you arrive at our office. When you come on the day of your exam, you may be asked a few more questions, and we will need to make a copy of your insurance card. Accurate information is necessary to ensure that we'll send the results to the correct physician, that we'll be able to reach you if we have any questions, and that you will be billed correctly for your exam.

Do I need to have a scheduled appointment to be seen?
No. Our goal is to accommodate every patient, regardless of whether or not they have a scheduled appointment. Occasionally, however, walk-in patients may experience a short wait until they can be fit into the schedule.

How do I know which admitter to go to when I come into the lobby? Do some of them register patients exclusively for the medical clinic or radiology?
Whether you are coming in for a radiology procedure or an appointment with a physician, any of the patient service representatives in our admitting department can assist you.

Why do I need to pay my deductible and/or co-pay at the time of service?
Insurance companies require that copays be paid prior to service. Adventist Medical Center (AMC) also requires deductibles to be paid at the time of service.

Will I be told before I have my exam what my cost will be?
In most cases we will prepare an estimate of your cost after insurance, if applicable. To ensure that your estimate will be ready upon your arrival, please call 503-489-2600 with your insurance information and specifically request this service. Convenient and simple payment plans are also available through our billing department.

Why do you need my insurance card?
We require proof of insurance for each visit to ensure that patients are registered with the correct group and subscriber ID numbers. The accuracy of this information is essential, as it helps us to verify patient eligibility and ensure timely, accurate billing to the insurance company.

Why do you photocopy my insurance card every time  I come in?
Photocopying your insurance card helps our insurance verifiers and billing office stay current with any changes or updates to your insurance that might affect the processing of your claim.

Why do I need to sign the Conditions of Registration (COR)?
AMC requires all patients to sign the COR for each visit. The COR explains the patient's rights and responsibilities, including financial obligations. It also contains the Notice of Privacy Practices, which is required by HIPAA.

I do not want people in the lobby to hear my personal information. Is there a way to avoid this?
Yes. Our admitting department has two privacy offices where patients can check in for their radiology exams.

Ever since I've been on Medicare, I have to answer a questionnaire each time I register for inpatient or outpatient services. Can't you use my answers from previous visits?
Medicare regulations require that we go over the questionnaire with our patients at each visit.